Shipping Policy

P D Jet Ventures Pty Ltd t/a For Horse and Country

ABN  96 96 603 959 762

This Shipping Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

1.  GENERAL

At “For Horse and Country” customer satisfaction is our priority.

We are committed to delivering your orders in accordance with this Policy.

In this Policy, we use the term “customer”, “you” or “your” to refer to a person who buys goods from us.

Please read our Terms and Conditions along with this Policy.

By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

 2.  SHIPPING COSTS

The follow shipping charges will be applicable for products purchased from us:

• Free shipping for total orders over $30 Australia wide.
• Flat rate shipping fee of $20 for New Zealand orders.
• Flat rate shipping fee of $30 for the rest of the world

3.  HANDLING AND DELIVERY TIMES

Our delivery times depend on the product ordered and the location of delivery. You will be notified of anticipated delivery times at the check-out window or when you submit your order.

Delivery times are indicative and can vary due to external factors. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.

4.  SHIPPING UPDATES

Once your order ships, you will get a notification with the details of the courier service provider and other relevant information via the email address provided.

5.  WHO DELIVERS YOUR ORDER

Our default carrier/delivery partner is Australia Post.

We reserve the right to change carriers at any time.

You will be provided the details of your carrier with your shopping confirmation.

6.  AUTHORITY TO LEAVE

When you place your order, you may have the option to provide “authority to leave”.

If you provide “authority to leave”, you authorize our carrier(s) to leave your order at your specified address without needing a signature.

However, if you are providing “authority to leave”, please be aware;

• If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it.  This may result in additional cost, delay or hassle for you.
• We (and our carriers) are not responsible for any lost, stolen or damaged packages.

7.  WHERE WE SHIP TO

We offer worldwide shipping on all our products subject to this Policy.

International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.

International customers are responsible for checking with their country’s customs office to verify that the products can clear customs.

8.  OTHER FEES, CUSTOMS, DUTIES AND TAXES

We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.

All our fees are set out on the website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility.

9.  CHANGE OF SHIPPING ADDRESS

Your shipping address cannot be changed once your order has been submitted.

10.  DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES

You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services.  This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process.

11.  RESOLUTION OF SHIPPING DISPUTES

In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier.

12.  INDEMNITY

By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents and affiliates, from any claims, liabilities, losses, damages, and carriers used for shipping your order.

13.  ACKNOWLEDGEMENT OF RISK

By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers.

14.  WRONG OR INCOMPLETE ORDERS

You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

15.  INSPECTION

Upon receiving the products you will make a full investigation, inspection and/or examination of the products.

In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, withing the following the period of having received the products (“the Inspection Time”) of 7 seven days.

In the event that the products have actually been damaged prior to delivery, and you have notified us of such damange (and provided evidence of such damage) withing the Inspectio Time, then we will comply with our obligations under the Australian Consumer Law, which may require us, at our cost, to repair or replace the products or provide a refund.

In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the Australian Consumer Law or any other applicable laws provide otherwise.

16.  TITLE

Title to the products will remain with us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to the products.

17.  REFUNDS AND RETURNS

Refunds and returns will be handled in accordance with our Refund Policy, which is available at forhorseandcountry.au/policies.

18.  YOUR DATA
The privacy oof your data supplied to us during the shopping procedure is also governed by our privacy policy, which can be accessed under the following link forhorseandcountry.au/policies.

19.  CHANGES TO THIS POLICY

Please note that we may from time to time change the terms of this Policy and every time you wish to use the Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.

If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes come into effect, your use of the Services indicate your agreement to be bound by the new Policy.

20.  FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen

21.  CONTACT US

For any feedback, concern or query, you may reach out to us on the contact details below: