Returns & Refunds

P D Jet Ventures Pty Ltd t/a For Horse and Country
ABN 96 603 959 762

We want you to love what you buy. If something isn't right, here's how returns work.

Change of mind returns

You have 30 days from the day you receive your order to request a change of mind return. To be eligible, the item must be unworn and unused, with its tags attached and in its original packaging, and you'll need your order number or proof of purchase.

Return postage for change of mind returns is paid by you. We recommend using a tracked service, as we can't be responsible for returns that go missing on the way back to us.

We can't accept change of mind returns on sale items or gift cards.

How to start a return

Email us at hello@forhorseandcountry.au with your order number and the item you'd like to return. Once we've approved your return, send it to:

For Horse and Country
PO Box 125
Galston NSW 2159
Australia

Items sent back without first contacting us may not be accepted.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll organise a replacement, repair or refund, and we'll cover the return postage.

Refunds

Once your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are paid to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund in your account. If you prefer, you can choose store credit instead.

Exchanges

The quickest way to get a different colour or style is to return the original item and place a new order for the one you'd like.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, including for sale items.

Contact us

Questions about a return? Email hello@forhorseandcountry.au or call 0417 230 467.